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Covered for any damage or loss
What happens after I place my order?
You'll get an order confirmation email straight away. If you can't see it, check your junk folder.
Orders are dispatched within 1–2 business days. During peak periods (sales, Christmas) please allow up to 4 business days for dispatch.
How do I track my order?
Once your order ships you'll get a shipping confirmation email with a tracking number. Tracking can take 2–4 days to start updating, so don't worry if it looks quiet at first. You can also track any time at Track Your Order.
When will I receive my order?
Delivery times below are estimates from the date of dispatch, not the date of order.
| Destination | Method | Delivery time (est.) | Cost |
|---|---|---|---|
| United States | USPS Standard USPS Express |
5–10 days 4–8 days |
$7.95 (FREE over $60) $11.95 ($8.95 over $60) |
| United Kingdom | Royal Mail Standard Royal Mail Express |
5–8 days 3–6 days |
£5.50 (FREE over £45) £8.50 (£6.50 over £45) |
| Australia | AusPost Standard AusPost Express |
5–10 days 4–8 days |
$9.95 (FREE over $85) $14.95 ($12.95 over $85) |
| Canada | Canada Post Standard Canada Post Express |
6–10 days 4–8 days |
$8.00 (FREE over $85) $13.00 ($8.00 over $85) |
| New Zealand | Aramex Standard | 6–10 days | $6.50 (FREE over $100) |
| Europe | Standard DHL Express* |
6–10 days 4–8 days |
€5.50 (FREE over €50) €9.90 (€7.00 over €50) |
| Switzerland | Swiss Post Standard | 6–10 days | CHF 5.00 (FREE over CHF 50) |
| Norway | Bring Standard | 6–10 days | NOK 55 (FREE over NOK 570) |
| Singapore | SG Post Standard | 6–10 days | SGD 6.00 (FREE over SGD 75) |
| United Arab Emirates | iMile Standard | 6–10 days | AED 20 (FREE over AED 220) |
| Rest of the world | Standard | 6–10 days | $6.50 USD (FREE over $60 USD) |
*DHL Express is available in Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain and Sweden. All other European countries are standard delivery only.
Do I pay customs, duties or VAT?
No. Taxes and duties are included at checkout for the UK, Europe, Switzerland, Norway, Canada, New Zealand, Singapore and the UAE. There's nothing extra to pay when your parcel arrives.
Where will my package ship from?
We're a small Australian business, and we work with a logistics partner in China so we can ship to lots of countries at a reasonable rate. It's how we keep our prices where they are.
What if I entered the wrong address?
Email us straight away at support@toddla.co with 'URGENT' in the subject line and we'll fix it before your order ships. Once a parcel has been dispatched we can't change the address, and if it's returned or fails to deliver because the address was incomplete we can't cover the cost of reshipping.
My tracking says delivered but I don't have it
Get in touch with us. We'll open an investigation with the carrier, which usually takes a few business days. If the parcel can't be located we'll work with you on a replacement or refund. We'd also recommend adding Package Protection at checkout, which covers loss, theft or damage in transit.
Can I change or cancel my order?
If your order hasn't shipped yet, email us and we'll do our best. Once it's with the carrier we can't pull it back.
Still have questions?
Email us at support@toddla.co and we'll get back to you.
