Spend 50 kr more to get FREE shipping!
Returns
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@toddla.co and we’ll send you return instructions, including the return address. Items sent back to us without first requesting a return will not be accepted.
If your return is approved, your refund will be processed automatically to your original payment method.
You can always contact us with any return question at support@toddla.co
Return shipping
For change of mind returns, you are responsible for the cost of return shipping, and original shipping costs are non refundable. We recommend using a trackable shipping service, as we can’t guarantee that we will receive your returned item.
This does not apply to faulty, damaged or incorrect items. If we need one of those returned, you won’t be left out of pocket for reasonable return shipping.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. A quick photo or video of the issue helps us resolve it fast, and we’ll make it right with a replacement or refund.
Lost or stolen orders
If your tracking shows the order as delivered but you can’t locate it, please check with household members and neighbours, then contact us. We’ll lodge an investigation with the carrier and work with you to resolve it. We’re unable to automatically replace or refund orders confirmed as delivered by the carrier while an investigation is under way.
Exceptions / non returnable items
Gift cards are non refundable, and free promotional items and digital products are not eligible for return. If you have questions about a specific item, please get in touch.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Your rights under consumer law
Nothing in this policy limits or excludes any rights or remedies you have under applicable consumer protection laws, including the Australian Consumer Law, the UK Consumer Rights Act 2015, and consumer laws in the EU, New Zealand, the United States and your local jurisdiction. If a product is faulty, unsafe or not as described, you may be entitled to a repair, replacement or refund under those laws regardless of the conditions above.
