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FAQ's
Yes, Toddla ships internationally! We are committed to bringing our high-quality products to families around the world.
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be able to change your shipping address.
Send us a email at support@toddla.co with the new order details and we'll make the modification to your order ASAP!
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your Toddla account on our website.
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout
Absolutely! All Toddla products are made from high-quality, non-toxic, BPA-free materials.
All products undergo rigorous safety testing to ensure they are safe for your little ones.
Our toys are designed for various age groups. Specific age recommendations can be found on each product page.
For example, our whale bath toys are suitable for children aged 3 months and older.
Cleaning instructions vary by product. Most of our toys and baby gear can be cleaned with mild soap and water.
Please refer to the product's instruction manual for detailed cleaning guidelines.
Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 6-10 business days, while express orders may take 4-8 business days.
We offer a 30-day return policy on our products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.
